I have been a landlord with First National Real Estate Broome for 5 years, and all I can say is they take the STRESS out of owning investment property. With everything that has happened in the Broome property market, in the last 5 years, the one consistent has been First National's stress free service that allows me to do what I do while they professionally do what they do. My property is cared for as if I was living it, thank you to the all the team for making it easy.
I just want to extend to the entire First National Broome Team my most sincere thanks for all of your outstanding service, friendly and accurate advice.
You guys are superstars and run a super professional organisation. Can you please pass this on to Charmaine Snow and all of the Team who have helped me so much throughout the years.
I was concerned that selling a property miles away from Perth would be a very difficult and stressful task.
From my very first phone conversation with Fraser (sales agent), I felt reassured that he would do the best possible job as he was knowledgeable about the current Broome market and very professional.
Fraser regularly updated me, was respectful and helpful at all times and I have no hesitation in recommending him to sell your property.
Fraser, thank you for the work you put in to sell my home. The extra effort didn't go unnoticed, dropping around to the vacant property to make sure that it always stayed neat and presentable.
You persisted in finding the right buyer, even when we hit a few hurdles along the way.
I think both the buyer and myself have walked away smiling, knowing that we both got a great deal. If we were to ever buy or sell in Broome again we would go directly to you, as we know we have someone we can trust.
The experience that Fraser gave us when purchasing our first home, was stress free and relaxing.
He was very informative of the area and also had lot of knowledge on the home that he was selling which we bought.
Excellent communicator, kept us informed of every process.
Fraser was well presented and well mannered.
We will be contacting Fraser if we need help with any real estate issue in the future. We highly recommend that you contact Fraser McPhail.
Every interaction I’ve had from the initial inquiry and up to now has been top class. Not only fast, efficient and friendly but also super kind and personable. 5 star all the way. I will be using your services in the future for buying and if ever I was to lease my property, I wouldn’t think twice before leaving the property in the hands of the first national team. New Tenants
It is a very tough market at the moment and you have done extremely well to locate a tenant. Thanks for all your hard work. Mike
I have just purchased my first Broome home which we all know is a big commitment. I first saw my soon to be home in the Broome Advertiser when I had decided that the time to buy was now! I have to say after looking at other properties the standard on offer and the enthusiasm of other sales staff didn't give me much to look forward to. However, I had a completely different experience with Broome First National. I found the right property at the right price that came with the right Property Consultant. Shingoro Gardens Buyer
An excellent team that strive to achieve outcomes, their dedication and commitment put into selling our property was outstanding. They certainly live up to their name. D Wilson & F Crane
Lana made the buying process a breeze! We were first home buyers and as nerve wracking as purchasing a house can be, we were made to feel at ease at all times. She balanced the needs of the buyer and seller really well and believe the vendor and ourselves got a very fair result. She always kept us updated with how things were progressing and was not only professional throughout but also very friendly. I highly recommend Lana and the team at First National Broome for all Real Estate needs!
After looking for a Rental Property, we found the other Agencies, would not return calls for days, or properties that had been leased, still advertised, we found some off the other Agencies rude or did not care. Peter & Debbie
Lana was a brilliant real estate agent, taking our needs and wants and coupling them with her knowledge of the market she was able to tailor personal viewings (and re-viewing... and re-re-viewings) until we found our perfect home.
During the search period she was quick to respond and flexible with timing. We ended up with a great deal on a great home and couldn’t have done it without her! Cheers mate!
First National Broome were very active, informative and prompt without being pushy or over baring. We were only thinking of an investment property as an idea, as it was we actually found a property and signed an offer within a week. Our Agent had a good mix of local knowledge, we are very happy with his service, he is a credit to your agency. E & S Anderson
Finding a nice, pet friendly rental (in the dry season!) is a little bit daunting to say the least. The girls at First National were so helpful, they made everything simple and eventually we found the right home - which we love! C Koyle
I have been very impressed with the service provided by First National Broome Real Estate. I was particularly impressed with the amount of photos provided on the recent property inspection report. Thank you for putting our minds at ease that the property is in good hands. C Rigg & D Hollins
Could you please pass on my thanks to Team First National Broome - a great group and very much a pleasure to do business with, it is seriously one of the highlights of my job. WA Housing Department
Your agencies service and follow up of re-maintenance issues beat any other real estate in Broome. Your long term staff make everything very easy to deal with. Thanks First National Real Estate Broome for great customer service. C Grimes
The best real estate in town. Good service and professional staff.
We would like to express our gratitude for the hard work you did on assisting us with our purchase. We were very happy with your service and would not hesitate to use you again or recommend you to our friends. We enjoyed your easy going and helpful assistance. Thank you Sam and Ayesha
The team from First National Broome have been more than helpful in managing our investment property. Living on the other side of the country it is reassuring to know we have a professional and proactive team managing our property for us.
Love the quick service thank you.
Great service in a very difficult market environment. Thank you.
We would like to express our gratitude for the hard work you did on assisting us with our purchase. We were happy with your service. We enjoyed your easy going and helpful assistance, even on x-mas day to get an important signature. Thanks.
I find your office to have excellent communication regarding the management of our investment.
My experience with First National Broome was great. They knew what I was looking for in a rental property and did their best to cater to my needs. Always prompt, friendly and easy to communicate with.
The service provided to my family in looking for a property to live was very succesfull as we now have a lovely place to call home. Thanks First National Broome.
I received a personalised service which made me feel very comfortable dealing with the staff there. It's almost like a big family!!
I would like to sincerely thank you all for the effort you put into trying to find a new home for us. We came close a couple of times but unfortunately it wasn’t meant to be. Your professionalism, attention to detail, and personal touch were genuinely appreciated. Despite the fact that we didn’t make a purchase through First National on this occasion, I would highly recommend you guys to anyone as I consider that you offer a first class service to potential buyers.
I would like to continue to rent through First National Broome as the way you conduct business is the best I have yet to come across, if you have any properties that are available that are 1-2 bedrooms with a yard it would be great to make a viewing time. Thank you.
Thank you for always keeping us in the loop. Thank you to you, Charmaine and your great team for looking after us and our property.
I just wanted to write and say thank you. The new GROH tenants have moved into my property and i'm very happy with the rent being achieved and the long, secure lease. A big thanks to your team Charmaine, well done.
Very helpful. Kept me in the loop throughout the application process. Maintenance issues actioned fast and efficiently. Great correspondence and advice throughout ending of and beginning a new lease.
Apart from some initial confusion with phone messages, I found the service from First National Broome, friendly, helpful and totally professional at every step of the way.
Just wanted to drop you a personal note of thanks for the outstanding job and extra work you did in ensuring that our investment property in Eleanor Loop was re-let after the previous tenants gave notice. Your attention to detail, effort, enthusiasm, and “can do” attitude coupled with your pleasant nature ensured our property was re- let immediately in what we know is a very difficult rental market. You are a credit to your company and certainly hope you will be around in the future to continue to manage our property.
Thank s to everyone who has been involved in looking after our property for the last 14 years, you have all done an excellent job and if I need a Property Manager again I will not hesitate to come to First National.
The thought of buying a home for the first time was quite daunting. Rueben patiently counselled me through the entire process. I was able to buy a property in a desirable area, and at a reasonable price. Thank you - Michelle
Our experience over the past 7 years with First National Real Estate Broome has been an extremely positive one. Over the years we have had our rental property with First National we have always had excellent service; great choice of tenants and any outstanding actions immediately attended to. We have over the past 17 years brought, sold and rented a number of properties in Perth and without a doubt First National Real Estate Broome always come out on top and are far better than the other property managers and real estate agents we have had to deal with. Our latest property manager is an absolute pleasure to deal with, always professional and gets onto to things immediately so that we have peace of mind that our property is being managed in the best possible way. Nothing is too big a job for her to deal with. We would also like to compliment the manager of property management services, Charmaine Snow who ensures all staff are kept well informed and that they are friendly and professional to deal with. First National Real Estate Broome will be our agency of choice in any future real estate needs and will certainly be recommending them to others who have a rental property they wish to be well managed. Regards Mike and Tina MacKenzie
Thanks for your call just now which really caught me by surprise as it's a Saturday. The second surprise was you told me that my tenant has no hot water. I was expecting you would then ask me to approve for some urgent repair and prepare for paying the expenses... But No, you then gave me a big relief. You simply told me everything was now fine. You have got everything sorted and you would send the bill to the builder to pay. It's such a comforting statement as I was so happy that you already resolved the problem. The tenant now has its urgent hot water supply and you have contacted the builder for compensation. I don't need to bother with anything in this whole issue. Thanks so much for your prompt action. Not only that my tenant is well looked after but you have saved me all the hassle. And thanks for your courtesy call that you kept me informed of everything but not requiring me any action. This is what I would have expect an ideal property manager would do and you did it. You have added value to your service and I'm sure First National will be proud of having such a wonderful staff.
Thank you for everything you have done for us while being our property manager it’s been fantastic dealing with you, and sorry we could not find a property with you to move into.
Please let me say that you have been a wonderful, understanding and diligent Property Manager to work with from a tenant point of view, I mean that in the sincerest manner.
I sold 33 Bowerbird today. I just wanted to say thank you for your outstanding service over the past 9 years that my property has been managed by you. You have been incredible, you excel at your profession. I wish you all health and happiness in the future. Best regards, Kyle Downey.
Many thanks for your assistance and patience through these dealings. I found your response times to communication to be exemplary and your manner very friendly but professional.
Thank you very much. Your marketing is of the highest order and I appreciate the updates so much. Keep up the good work.
We really appreciate your tireless effort and commitment to looking after our unit / interests over the last twelve months, and for putting up with my endless emails and requests. Thank you.
Really good service and very helpful for someone who hasn't rented in over 20 years.
My name is Brad and First National has been managing my property at Lapwing Loop with Kara Smith as the property manager. I have recently sold this property and would like to take this opportunity to outline how happy I have been with Kara managing the property. To put it simply, her service has been nothing short of outstanding. I work away and as such cannot always be contacted, Kara has always gone above and beyond what I expected of a property manager, nothing ever seemed to be too much of a hassle, any emails or phone calls I made to her were always responded to very promptly and at times when I couldn't be contacted Kara would always sort out any issues that arose. She has always been extremely polite and professional in any dealings I have ever had with her. I would have no hesitations in recommending First National Broome and personally Kara, to anyone that is looking for a real estate agent to manage their property. It has been a pleasure dealing with someone so committed and competent and if I ever have the need for Realestate services again in Broome, First National will definitely be my first port of call. She is an asset to your company and I'm sure she will have a very bright future with the outstanding service she is providing.
Thank you so much for all of your help, assistance and kind words of wisdom in what was such a crazy time for us. Your hugs are worth your weight in gold and I honestly couldn't have done it without you. Thank you for putting the personal touch into helping us with our property, I know I am leaving it in very capable hands.Kindest regards Lisa & Dylan
Extremely honest and gave great advice. Sees to know how Broome is going. Thank you.
Please extend our thanks to the senior management and let them know that Sarah was always extremely helpful (beyond her call of duty) in sorting the tenants out in our 'ex-house' at Kapang. Also Reuben, well done, you were able to sell our house fairly quickly.
I have had excellent service with everyone that has assisted me with getting my property tenanted. Vicki is great at her job and it is clear she has a good owner/tenant customer service balance. They have been attentive and answered all of my queries promptly and in a way that is easy for a first time investor to understand. Very pleased that I chose to go through First National.
She is always on the ball, gets the job done and keeps us in the loop when required. Her negotiations with GROH are much appreciated as well, always trying to get the best for us. So a huge thanks from us, we appreciate her hard work.
I've found my experience to be positive and the staff to be friendly and helpful.
The company is very helpful in every area and so fast to reply. What an awesome company.
Your staff were unfailingly polite, knowledgeable, helpful, and realistic, in a very difficult selling market.
I really enjoyed doing business with you thank you.
Firstly I would like to thank you for all of the work you have done to date with regard to our requests, numerous queries, sourcing information and quotes on our behalf. I truly appreciate your time and expertise in bringing all of this together for us. Thank you for the inspection information and photos forwarded to us via email (great photos in inspection report too).
We have recently come on board as new clients with First National but everything we've experienced has been prompt, efficient, extremely courteous and generally a very high level of professionalism in every way. We are so happy to have moved our property to your company and appreciate the high standard in which your team conduct themselves. Thanks so much.
We found the whole experience with the First National Broome of the highest standard and highly recommend their services to any prospective buyers or sellers. We can't thank you enough for your professionalism and achieving a sale for our Broome property.
Professional and friendly people and service all around.
Very Professional and well experienced, always ready to answers many questions.
First National was one of the best real estate agents I've worked with. Their honesty and sincerity makes them easy to trust and gave me confidence to move forward.
We think your the best Property Manager we have ever worked with, would love if it was you again your great and always very helpful. Thanks for that.
I would like to sincerely thank you for all your hard work managing my property so efficiently and professionally.
From the moment I started looking at relocating to Broome, Broome Real Estate assisted me every step of the way. Keeping me updated about the properties I was interested in, and advising on new ones that came onto the market. When I finally arrived, my property manager Paula, went out of her way to help my find my ideal home, and often went way above and beyond the call of duty to ensure my needs were accommodated. I have been extremely impressed with the level of service I have received from Broome Real Estate, and will continue to use them. So nice to see such great service standards.
My family and I were quite particular in the property that we were seeking and found the service and advice excellent. Thank you for all your attention to our needs. A+
Thank you First National for the professionalism and support of your sales team. I was constantly given alternatives and my consultant worked hard to find the property she felt was exactly right for my purpose. Her follow up has been extraordinary and I am grateful for her knowledge and "can do" approach.
Thank you you are awesome. I can not put into words your value.
3d imagery gave a much greater experience viewing property online. Thank you for your friendly nature and getting things taken care of behind the scenes. Takes the pressure out of buying a house.
We rented a property through you last year and were more than satisfied with the property, the property management and extremely impressed by the quick responses to any problems we had which is the reason we were excited about renting another property through yourselves. Our property manager is amazing, helpful and a pleasure to deal with. Thank you for the easy transition into this property we are in now and look forward to renewing or re-applying in the future.
Great real estate agency. Our property manager is fantastic to deal with.
Highly efficient and professional. Some initial problems with the property were dealt efficiently. I have complete trust in her commitment to assist us as well as best serve the owner.
Thank you for making a big interstate move so much easier. Having a home to arrive to and someone willing to meet us after hours really took the stress away.
Right from the beginning, it has been a positive experience with First National. From viewing the property, to emailing and calling the Agent to being accepted and moving in. I cannot fault the staff, they were always so helpful and exceeded expectations! I am always recommending friends and colleagues to First National and cannot thank the staff enough for helping us as we were brand new locals to Broome. Thank you so much again, it all is greatly appreciated.
So far we have had a really good experience with first national Broome. They helped us getting our application through really fast and did everything they could to get us to move in as soon as possible as we were in between houses. They respond to emails really quickly and everything has been going pretty smooth.
The property managers has been lovely to deal with along with her assistant/reception staff. They have been prompt in dealing with any queries or maintenance on the property and we would recommend the agency to others.
First National has been brilliant!! Although our tenants have let us down a little after the first inspection we were really pleased with the way they handled it. She kept us very well informed and I can see she is very particular with the inspections which gives us no doubt First National is looking after us. We are very pleased with our decision on choosing First National.
Thanks for everything, we can't thank you enough for the excellent experience of having you as our property manager and First National are a truly top shelf Real Estate operators.
First National Broome have been amazing, very professional and friendly. All round they are a great Real Estate to deal with. I rented with them years ago and they were a lot better than the other company's in town.
First National went above and beyond to help us buy our paradise home. Could not have asked for anything better. Highly recommended as I have also been in the real estate business for 10 years in Victoria a few years ago.
We had our property on the market for over a year with another agency without any interest, we approached first National for an initial evaluation which was higher than expected and better than our then agent. On signing up with First National we had the property sold within 2 months our Agent was great and made it all happen with a minimum of fuss which was a fantastic result !
Excellent and helpful, found a property for me at short notice and gave rapid responses to the couple of problems that arose after I moved in.
I was extremely impressed with my property manager. She was always prompt with replying to messages and had a very warm disposition and was always helpful. I haven't had the same experience with other local agents and certainly believe First National have their positive reputation around town for very good reason. Kind Regards Narelle
We found the property manager to be very helpful and efficient. It was such a pleasure to deal with First National.
Thank you for your time and effort over the last few weeks , it's been greatly appreciated, your doing an excellent job in managing my property
I can highly recommend your property management team. They have been very friendly, knowledgable and efficient. They have gone beyond to make sure my house was ready to rent and looking after my interests.
I should apologise that I haven’t written this sooner but we just wanted to say thank you for all the years you have looked after Barnsley Place. It is rare in Broome to have an agent such as yourself who has attention to detail and is able to juggle all the demands on your time. We know that your job is very busy and we appreciate all you’ve done for our property over the years.
Awesome service. They answered my emails quickly and addressed any concerns. I had a change of property managers and I received an email stating the changes which was good. All in all a good experience.
Well done Kat for your attention to detail and getting things sorted. I have just viewed the property photos and am impressed as everything is looking great . Couple of maintenance tasks we will sort asap. I would say in the ten + years that house has been leased out that property has never looked so good. Mandy & I fully appreciate and respect all the work that everyone involved has done to get that place to that standard.
Thank you so much for your help over the year and to everyone else at Broome Real Estate, you guys have all been fantastic to work with over such a trying time for an absentee landlord with properties in Broome.
And by the way, I'm really impressed with how you clarify information and present it to me, it's all very clear. Much better than many real estate managers I have dealt with. Thank you
I would like to pass on to Management how exceptional Vicki's professionalism & communication was during my period of tenancy.
Linda has been exceptional in her service as an employee of First National Real Estate. As tenants of De Marchi Road, we received attentive, realistic and above all punctual responses to our requests for assistance through the last wet season. Linda also was empathetic, courteous and respectful of our personal need to move to Perth for medical reasons. This is a seemingly and exceptionally rare quality in people especially those who like Linda are under the pump to expedite a demanding role. Please pass on our personal congratulations to Linda for her professional acumen.
I recommended First National when clients ask about which Real Estate is the best in town to use. I've heard people come back & say that you are the best they have dealt with too. Thanks
You are always one step ahead, I couldn’t have hoped for a better person to assist with the sale.
Lana was very professional to deal with.
I wanted to let you know how much I appreciated the effort Lindsay and everyone made last week.It is very difficult to arrange anything from a distance and I could not have done what they did without their help.
We would like to thank all the team at First National Real Estate on the recent sale of our property at Sanctuary Rd, Cable Beach Broome. It has taken quite some time to sell and the team have excelled and supplied us with a very professional service. Always supplying us with up to date prices and sales around Broome. We would certainly recommend First National Real Estate Broome to anyone intending to buy or sell property. They're a great professional and efficient team. Thank You.
This is just a note to thank you your staff member John Foley for his understanding, support and assistance with our purchase. We met John at a very stressful time for us but he was able to help us find a secure and suitable home very quickly. We found his knowledge of the area very helpful, his attitude respectful and all dealings with him highly professional.
I would just like to bring to your attention the high standard of customer service of Kathyrn Jennings in the capacity of her employment. Kathryn manages a property which I reside in and I have only ever had positive experiences with her. Kathryn always displays a positive energy, responds to calls and emails promptly and always rectifies issues without hesitation. She cares equally for the home owners and tenants which makes her so easy to deal with. Obviously having good owners of properties makes your job in the real estate industry easier however I have dealt with many agents over the years both as a tenant and a home owner and I can honestly say that Kathryn is the best that I have come across. If ever I were to own a house in Broome, I would not hesitate to request Kathryn to manage it. Not only does she deliver high customer service standards both over the phone and with inspections, its clearly evident she is passionate about her job and her customers. Often employees are not recognised by their customers or employer for their dedication and work ethic so I would like to bring to you attention these attributes possessed by Kathryn.
I want to thank you very much for the exceptional service yourself and First National Broome provided during the sale of Woods Drive. We had tried to sell the property twice with another agent before we changed to First National Broome. It was with much trepidation that we put the property on the market again. I appreciate the thorough and honest appraisal and you did a great job marketing our property to a successful outcome. Thank you for your flexibility and professionalism during the negotiation and settlement of our property.
Now that we've sold I wanted to take the opportunity to thank you for all your assistance whilst you have been managing our property. You did a fantastic job and consequently I would highly recommend First National Broome. You were very efficient, knowledgeable and communicated with us in a effective and timely manner and I could not fault the service you provided. It was also nice having the consistency of having the one property manager during the time First National managed the property. Thank you.
I saw your website today and I must say, I see a LOT of real estate websites and yours is hands-down the best! It is friendly, fun, warm and inviting. If I had property in your area, you’d be my pick!
We would like to thank you for your excellent service selling our home in Broome. You are a very professional operator and we would recommend your service to anyone. When in Broome next we will thank you personally. Keep up the good work. Regards John and Maggie
I initially rang two different real estate agencies looking for a sales consultant but am so happy I chose Fraser.He is an absolutely wonderful sales person who I will recommend.
Linda is excellent at her job, always top shelf customer service, open and friendly personality, without doubt a asset to your company.
I listed my house and land for sale and rental with First National Real Estate Broome before leaving in January 2019 to live overseas for an indefinite period. I rely on email contact and electronic documents to keep abreast of how my property is being cared for and managed. I couldn't be happier or more fulsome in my praise of the service provided to date by the staff - sales, rental, trust account, advertising, and general administration. Their work is timely, followed through, proven by documents and photos, and I am listened-to in regard to addressing maintenance needs as they arise. It's a great feeling of relief to know that I can rely on First National Broome to represent my interests so professionally, honestly, and transparently. Thanks so much.
We purchased our home with First National Broome and couldn't be happier. Lana Ziverts was so informative and friendly and we really felt as though she understood what we wanted and appreciated her honest approach. The property had been managed by Tia Miller who has been unbelievable helpful and forthcoming with information and assistance whilst we transitioned into taking over management. Thank you so much for all your help during and after the settlement process. We could not recommend enough, and it was all done whilst we were in Sydney.
Thank you so much for selling our villa . We are pleased with the outcome with no problems & a quick settlement. We hope see you in Broome when we next visit, warm regards.
I was concerned that selling a property miles away from Perth would be a very difficult and stressful task. From my very first phone conversation with Fraser (sales agent), I felt reassured that he would do the best possible job as he was knowledgeable about the current Broome market and very professional. Fraser regularly updated me via phone calls and emails. He guided me with suitable marketing of the property aware that I had only a small budget for advertising. Fraser was respectful and helpful at all times so I would have no hesitation in recommending him, especially if vendors are not locals and need a thorough and transparent sales agent to sell their property.