What does a Canstar Winning Agent mean for me?

What does a Canstar Winning Agent mean for me?

What does a Canstar Winning Agent mean for me?

First National Real Estate makes it two years at the top. Whether you’re a buyer, seller, landlord or tenant, dealing with estate agents can be a stressful time – unless you find a really good one. There to help facilitate your next big move, real estate agents should be able to make life easier for all parties concerned, so you really shouldn’t settle for anything less. But can you confidently say your estate agent is the best around? If not, you’ll be interested in Canstar Blue’s 2017 review of real estate agents in Australia. Surveying more than 1,000 customers across the country to find out which estate agents are living up to expectations across a range of important variables, relating to factors including their customer service, communications and value for money. Depending on your personal circumstances, not all factors will be relevant to you, but consider this a helpful insight into what you could expect from the seven real estate agents compared in this review.

For the second year in a row, First National Real Estate has been rated highest overall, achieving five stars in all research categories. That’s an outstanding result, especially considering that no other company recorded top marks in any specific category.

Estate agents don’t always enjoy the best of reputations, so it pays to do your research before making any big decisions. More than two-thirds of customers surveyed (67%) have experienced poor communications from an estate agent, while only 61% would recommend their agent to a friend. So how do you go about picking an estate agent in the first place?

How to choose a real estate agent

Canstar Blue asked respondents to complete a survey showing the biggest factor in their choice of estate agent which was:

  • Location: 25%
  • Price (i.e. fees, commission): 15%
  • Range of properties: 15%
  • Reputation: 13%
  • Personal recommendation: 11%

A further 21% cited ‘other reasons’ for choosing their particular estate agent, suggesting there are many different factors at play. However, it’s interesting to note ‘location’ was the number one reason mentioned above. This suggests many customers simply take the most convenient option, which could prove a mistake. That said, reasons for choosing an agent will likely depend on your personal circumstances and what you are employing the services of an agent for. Some people will place more emphasis on specific credentials than others.

As an example, landlords who responded to the our survey highlighted the following services as those they value most from their estate agent:

  • Knowing any issues will be managed properly (e.g. non-payment of rent or damage to property): 32%
  • Collecting rent and managing requests from tenants: 31%
  • Finding quality tenants: 24%
  • Managing repairs and maintenance: 7%
  • Other: 5%
Article written by Canstar Blue for further information click here.
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