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Call us 08 9192 2000 |
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Drop us a line Email us here |
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Call us 08 9192 2000 |
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Drop us a line Email us here |
The following information may assist you during your Tenancy with us.
CAR PARKING
Vehicles are to be parked only in designated parking areas. Parking on lawns or garden areas is prohibited. Provision must be made by Tenants to ensure that the parking area is protected from oil leakage from their vehicles.
It is very important that we are notified immediately of any change of employment and any new contact telephone numbers are also supplied to us. Click here to contact us.
ELECTRICITY, GAS & PHONE
It is a Tenants’ responsibility to arrange connection of services to the property in their name and to have all accounts finalised upon vacating.
Please notify us immediately of your new home telephone number and email address.
Electricity - contact Horizon Power 1800 267 926 (Residential) or 1800 737 036 (Business)
Gas Bottle Suppliers - contact MG Direct 9192 2486 or Kleenheat Gas 1923733
Phone / Internet - contact Telstra 13 22 00
INSURANCE
Your personal items and effects are your responsibility. If you wish to insure your furniture and personal belongings you must take out your own insurance policy. The Lessor is responsible for insuring the building but this does not cover your contents and personal effects. We strongly recommend that you obtain Contents Insurance for your furnishings and personal items. The Lessor has no obligation to insure your personal belongings.
KEYS
A duplicate set of keys is retained by First National Real Estate Broome for emergency access. No key service is available after normal office hours, on weekends or public holidays. Under special circumstances, and upon producing identification, the keys can be borrowed, during office hours, but must be returned to our office the same day. It is advisable that you make your own private arrangements regarding the location of a spare key, should you accidentally lock yourself out of the premises. Locks are not to be changed without the written consent of the owner.
OFFICE HOURS
Our Property Management office is open Monday to Friday 8.30 am to 5.00 pm, Saturday 8.30am to 1pm and closed on Sundays and Public Holidays.
PERIODIC INSPECTIONS
During the course of your Tenancy, the premises will be inspected periodically by First National Real Estate Broome with a minimum of 7 days' notice in writing. Our first inspection will generally take place 6 weeks after the commencement of the Tenancy and every 3 months thereafter.
Our tenancy inspections are carried out to ensure that the property is being maintained in accordance with the Residential Tenancy Agreement and to ensure that any maintenance is reported to the Lessor on a regular basis.
PROPERTY CONDITION REPORT
The Property Condition Report is filled out at the commencement of your Tenancy to record the cleanliness and general condition of your property. It is the record of the condition of the property and should be checked by the Tenant, signed and returned to our office within 7 days of the commencement of the Tenancy.
If Property Condition Report is not checked, signed and returned to First National Real Estate Broome within that time, it is then deemed that the Tenant has agreed with all of the comments noted in the original report which was carried out by our Property Manager. If there are a number of significant discrepancies, our Property Manager may need to make an appointment to meet you at the property to ensure we have an agreed report.
RENT PAYMENTS
Rental payments may be made by Cash, Cheques, EFTPOS and BPay. Rent is always payable in advance and is due on or before the due date which is stated in your tenancy agreement.
The amount of rent paid cannot be less than stated on your Tenancy Agreement. Our Property Managers review their Vacancy Reports every day. If at any time you are unable to pay your Rent on or before the due date, please make immediate contact with your Property Manager. Failure to pay rent may result in proceedings to terminate your Tenancy.
REPAIRS & MAINTENANCE
All general repairs and maintenance matters are to be referred to our office immediately in writing by post, fax or email detailing your name, address, contact details and the nature of the required repairs (including the make and model of any relevant appliances).
Repairs will be attended to as promptly as possible, however, in the majority of cases it is often necessary to obtain the Landlord’s approval and quotes before any work can commence. Any damage not reported during your tenancy may be deemed tenant liability and claimed against the security bond.
EMERGENCY REPAIRS
If you have an EMERGENCY that cannot wait until the office is open, you can call a suitable qualified tradesman (or Horizon Power, Water Corporation etc) to attend to the problem. You will then need to advise our office of the problem at the start of the next business day (and any action you have taken).
Examples of emergency or urgent repairs:
Do NOT leave a message on our phone system for maintenance items in case we have a mechanical failure with our recorded message system and we do not get your message. Click here for our Maintenance Request Form
Troubleshooting - Residual Circuit Breakers (RCD). If your power goes off unexpectedly or only in a specific area of your house, check the circuit breakers prior to contacting our Agency. If the switch is in the ‘OFF’ position, it possibly means that the circuit breaker has been tripped. Reset switch to ‘ON’ position.
To test RCD - Press the ‘test’ button on the front of each RCD device, then release. To restore the power simply move the ON/OFF switch back to the ON position. This test resets the RCD, ensuring it is ready to protect the residents from electrocution. You must immediately contact our Agency if a RCD does not operate. Further information can be obtained from the Department of Commerce website.
IF switch will not remain in ‘ON’ position when reset:
SMOKE ALARMS
Smoke alarms require regular testing and cleaning as only working smoke alarms can provide the critical early warning needed to save lives and minimise property damage. To ensure smoke alarms work properly, FESA encourages householders to test smoke alarms monthly, undertake annual maintenance checks and replace batteries annually, where required.
Smoke Alarms are equipped with a button for test purposes. Use a broom handle to reach the test button if you can’t reach. In addition run the nozzle of a vacuum cleaner over the grill area of each smoke alarm to remove any dust build up that may interfere with its effectiveness. Please contact our Agency if you are concerned about the performance of your smoke alarm after testing. Further information can be obtained from the FESA website
SECURITY BOND
First National Real Estate Broome requires a Security Bond be paid before the commencement of all Residential Tenancy Agreements. The Bond will be lodged with the Bond Administrator. The Bond is held as security against any damage, undue wear and tear and/or outstanding monies owing at the end of the Tenancy and to ensure the property is left in the same condition as when the Tenancy commenced and there are no outstanding monies owing.
A refund of the Security Bond will be made only after all of the keys have been returned and sufficient time has been allowed for our staff to inspect the property and obtained the special water reading account from the Water Corporation. A Bond Statement will be mailed to you outlining your expected refund. Refund cheques will be mailed or may be collected at our office provided prior arrangements have been made.
A Residential Tenancy Agreement is a binding Contract providing protection for both the Landlord and the Tenant. If, however, unforeseen circumstances arise and you must vacate the premises prior to the end of your fixed term Residential Tenancy Agreement, please contact your Property Manager immediately to discuss finding a suitable replacement Tenant.
Any new Applicants will be subject to the same screening process as when you first applied. Approval will be sought from the Owner prior to accepting any new tenants.
We are unable to relinquish you of your legal obligation to the current lease until any new Tenant has executed their Tenancy Agreement and paid their ingoings. Under no circumstances will a transfer of tenancy be permitted without prior written approval by the Lessor otherwise you will be held responsible for payment of rent and for any damage caused by another person. Please contact your Property Manager and the correct procedure will be outlined to you.
WATER USAGE
Unless otherwise specified in the Residential Tenancy Agreement the Tenant is responsible for all water consumed on the property. Accounts are issued on a regular basis and are adjusted for the period of Tenancy. Information regarding water usage can be obtained from the Water Corporation website
Get In Touch
11 Napier Terrace, BROOME
PO Box 1130, Broome WA 6725 WA 6725
