Introduced in 1998, QA System ISO 9001 is a real estate office procedures system used extensively throughout the First National Real Estate Network. It provides consumers with certainty that your business adheres to a superior standard of real estate practice, accredited by First National to an internationally recognised standard.

Put simply, QA consists of a series of step by step procedures that outline the best known methods of executing all day to day tasks in a quality real estate business.

These procedures and guidelines implement standardized customer service systems, aligned to the international ISO 9001 systems for customer service.

The First National Real Estate Best Practice system provides member offices with a comprehensive training program and internal operating procedures that fully describe every aspect of the core business of selling and leasing property.

Best Practice offices use these procedures to modify and amend to their own office environment, to develop a guaranteed level of for customers and standards that provide confidence during every step of the real estate buying/selling procedure.

And since QA is a process of continuous improvement, Best Practice offices are continually finding ways to eliminate mistakes and build customer satisfaction.